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Vonage Contact CentersVonage® Business’ industry-leading contact center as a service (CCaaS) solution, Vonage CX Cloud, is powered by Vonage’s SDWAN solution, SmartWAN. ... |
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Evolve IP Recognized as Global leader for Strategic Unified Communications as a ...Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools – Unified Communications ... |
FIS Global Case StudyComplete mobility end-point management and optimization from a single vendor. MetTel migrated 15,000 mobile devices from AT&T, Verizon and Sprint to one ... |
MetTel takes UC mobile with mobile-centric TrueUCWith twenty-two years of experience in delivering cloud-based services, MetTel is offering new ways for UC to be mobile. In this podcast Gary Gluzman, ... |
Masergy Launches Secure Hybrid Networking for EnterprisesMasergy , a leading provider of managed enterprise solutions, introduces Secure Hybrid Networking, an evolution of the company’s award-winning network and ... |
Frost and Sullivan Cloud Communications White PaperThis Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan says, "Evolve IP is one ... |
Checklist for an Omnichannel Contact CenterLearn about the key elements to achieving your omnichannel strategy. |
9 Omnichannel Challenges To Be Aware OfThis report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel contact center provides ... |
Omnichannel vs. MultichannelWithout a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device or medium ... |
Introduction to Omnichannel AnalyticsLearn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order to identify and ... |
Politics & Governance of OmnichannelThis report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial channel cannot ... |
Omnichannel and Customer Experience InvestmentMoving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This report explains the ... |
Constraints on OmnichannelYour contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your ... |
You are the New Mobile EnterpriseBy: Marshall Aronow CEO MetTel We’ve all been there….in a car, on a train or even a plane. You get on a call with your colleagues to discuss an ... |
Cloud Acceleration Value Products Incentive for Q4 2018Incentive Period: Oct. 1 through Dec. 31, 2018. |
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